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| Job Location | Bath |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
We are Touchstone,part ofthePlaces for PeopleGroup; we areplacemakers;ourwork impacts on the lives of peopleacross the U.K.–providinghomes to live in, communities to retireto,spaces to stay active, supported homes for independentliving, and student accommodation.Our places work when they work for everyone.At Places forPeople, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who were looking for! Of course, experience and track record are important, but were more interested in hiring someone thatembodies our People Promises. Thats someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UKs leading Social Enterprise were dedicated to creating inclusive andthriving Communities for both our Customers and Employees.So, what are you waiting for Join a Community that cares about you!More about the roleWe are looking for a Customer Quality Manager to oversee and quality-check our customer activities across the business, comparing the outputs against our processes, customer standards and Customer Promises. Ensure that learning is shared and embedded, withprocesses and standards being updated where appropriate to improve customer experience and survey outcomes. Continually drive improved service, experience, and outcomes for customers throughout the business.For moreinformationplease downloadourjob profileavailableonourwebsite.More about youResults driven, with knowledge of quality improvement methodologies and framework and the ability to spot and prioritise those opportunities that are likely to create the greatest impact and improvement. It is desirable that you have previous experiencein roles such as process improvement, quality assurance, project management, or related fields.Essential Criteria: Customer Engagement Experience, People Skills, and Influential personality.BenefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package with each role, yours will include: