Customer Service Agent

Job Location	Bellshill
Education	Not Mentioned
Salary	£25,790 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

My client, a well-established business across the UK that has built its reputation on Customer Service and Innovation have a vacancy for a Customer Service Agent at their Mossend, Bellshill site.Whats on offer.Excellent employee package * Salary -£25,790 per annum* Working Week -Monday to Friday * Office hours -8.30am -5.00pm PLUS* 10% matched pension, * 3x life insurance * Share Save scheme eligibility. * Full access to Employee Assistance programme for self and family members * Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc… * Personal development and career progression opportunities* Due to location the successful candidate must have their own transport.* Candidates with administration only backgrounds will not be suitable.This position has come about due to promotion.The ideal candidateExperience within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met. Specific responsibilities include: * Responding to customer enquiries, pricing requests, delivery information and samples by telephone and email. * Checking of Addresses, Pricing, Discount, Product and Haulage Availability. * Entry of Quotations, Sales Orders, Samples Requests and Schedules into JDE system. * Investigating credit requests and additional invoices. * Preparing Credit notes. * Ensure that regular and accurate updates are made on company CRM package. * Liaising with Transport * Order Book and schedule Clearance * Checking of Acknowledgements * Working with external team and customers to promote stocks and increase sales * Working knowledge in Microsoft applications including email, Excel and Word. If you would like to work for a leading employer and have the skills and knowledge described, please forward your CVGi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committedto protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visitthe Privacy page on our Gi Group UK website.

APPLY NOW