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1st/2nd Line IT Support

In Technology Group Limited
Job LocationBirmingham
EducationNot Mentioned
Salary£25,000 - £29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: 1st/2nd Line IT Support EngineerLocation: BirminghamSalary: £29,000Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT Support Engineer.This role offers exceptional training opportunities and the chance to work with a diverse range of technologies. As the first point of contact for customer issues, you will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office365, and Windows environments.Key Responsibilities:

  • Provide 1st and 2nd line support for a variety of IT issues.
  • Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and Windows.
  • Act as the primary point of contact for customer inquiries and technical issues.
  • Perform regular maintenance and updates on client systems.
  • Collaborate with senior engineers and other team members to address complex issues.
  • Maintain accurate and detailed documentation of support requests and resolutions.
  • Deliver exceptional customer service and ensure client satisfaction.
Ideal Candidate:
  • Previous experience in a 1st/2nd line support role.
  • Strong knowledge of IT hardware, servers, Office 365, and Windows.
  • Excellent troubleshooting and problem-solving skills.
  • Outstanding communication and interpersonal abilities.
  • Ability to work independently and as part of a collaborative team.
  • Eagerness to learn and adapt to new technologies.
  • Customer-focused with a passion for delivering high-quality support.
Whats on Offer:
  • Comprehensive training programs to enhance your technical skills.
  • Competitive salary and benefits package.
  • Opportunity to work with a variety of technologies and gain hands-on experience.
  • Supportive and vibrant company culture.
  • Career progression opportunities within a growing MSP.
If you think this could be the ideal candidate for this role, please apply with an up-to-date CV to be considered.Jordan . hughes @ intechnologygroup . comIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.Required skills
  • 1network security
  • 1routing protocols
  • 1network points
  • 1the latest firewalls and policy writing
  • 1load balancers and bespoke solution set ups

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