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Query Resolution Administrator

Page Group
Job LocationBirmingham
EducationNot Mentioned
Salary£13 - £18 per hour, OTE, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

The Query Resolution Administrator is a pivotal role within the Accounting & Finance department of our clients technology and telecoms business. The role focuses on resolving customer queries and ensuring accurate record-keeping.Client DetailsOur client is a renowned player in the Technology & Telecoms industry, boasting a sizeable workforce exceeding 2000 dedicated employees. With an established presence in Birmingham, they are recognised for their commitment to innovation and quality servicedelivery.Description

  • Resolve customer queries promptly and accurately.
  • Update and maintain customer account records.
  • Process customer payments and refunds where necessary.
  • Communicate effectively with team members and other departments.
  • Support the delivery of monthly financial reports.
  • Contribute to improving customer service procedures.
  • Ensure compliance with company policies and industry regulations.
  • Participate in regular team meetings and trainings.
ProfileA successful Query Resolution Administrator should have:
  • Understanding of financial procedures and customer service protocols.
  • Proficiency in using business software and similar solutions.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • The ability to work effectively in a team and independently.
Job Offer
  • A competitive hourly wage depending on skills and experience.
  • Opportunities for professional development in the Technology & Telecoms sector.
  • A supportive and collaborative work environment.
  • Hybrid work environment, 3 days on-site in central Birmingham.
We encourage all suitably skilled candidates looking to advance their career in Birmingham to apply.Required skills
  • Dynamic Environment
  • Attention to Detail
  • Administrative Skills
  • Analytical Mindset

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