Customer Success Manager

Job Location	Bishop's Stortford
Education	Not Mentioned
Salary	£26,000 - £28,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Success Manager RoleLeading company with continued growth have a new opportunity for an organised and self-motivated Customer Success Manager to join their team based in their stunning offices in the Bishops Stortford area.The "Customer Success" roleThe ideal candidate will have a focus on customer relationships.Maintaining relationships with returning customers,Ensuring overall customer satisfaction.

Develop and maintain strong relationships with existing and potential customers
Communicate with returning customers, understand their needs, provide solutions.
Prepare customer quotations, then follow up to determine if the quotes are won or lost and understand the reasons why.
Monitor and analyse customer feedback and suggest improvements to enhance the customer experience.
Prepare regular reports on customer interactions, business development activities, and quotation outcomes.
Stay updated with industry trends and competitor activities to identify new opportunities.
Pro-actively seek new business opportunities and generate leads through various channels.

"Customer" Success requirements

Proven experience in a customer service role, account management, or business development role.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Highly organised with strong attention to detail.
Self-motivated and driven to achieve targets.
Proficiency in CRM software and Microsoft Office Suite.

NEXT StepIf you are interested in the role of Customer Success Manager, please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage, you will be contacted withinfive working days. By applying for this role, you are agreeing to Newman Personnel representing your CVJob Type: Full-timePay: £26,000.00-£28,000.00 per yearBenefits:

Company pension
On-site parking

Experience:

Account management: 1 year (preferred)
Customer Service: 4 years (preferred)

Work Location: In personReference ID: NP4260

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