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Job Location | Blackwood |
Education | Not Mentioned |
Salary | £25,000 - £26,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
This role is a fantastic opportunity for a passionate and committed Customer Service Administrator to contribute to a global industrial/manufacturing firm based in Blackwood. The successful candidate will be an integral part of the sales order processingteam providing excellent customer service to their UK and international customers.Client DetailsWe are partnered with a global manufacturing organisation based near Blackwood to recruit a Customer Service Administrator.The organisation holds excellent staff retention due to its positive work environment. They employ over 5000 employees globally with a medium sized operation in Blackwood.The organisation has a reputation for delivering high-quality products into the food and FMCG sector and exceptional customer service.The current Customer Service Manager has been with the business for 21 years. Their tenure speaks volumes about the workplace culture at the organisation.DescriptionThe customer service team handles quotations, sales order processing, and demand planning, and they are currently expanding from a team of 3 to a team of 5.Your primary role is to guarantee a positive customer experience by ensuring quick and reliable follow-up on all customer requests, including orders, samples, information, claims, and complaints. You will be responsible for answering inquiries in a timelymanner and proactively addressing any concerns that may arise.In this role, you will primarily manage A-level customers, both locally and globally. Your responsibilities will span from forecasts and contract orders management to coordinating with other sites and countries to ensure seamless service delivery.Tasks and Responsibilities: