ecommerce advisor

Page Personnel Secretarial & Business Support

Job Location	Bootle
Education	Not Mentioned
Salary	£24,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

This position as an ecommerce assistant in the retail industry involves supporting the customer service department in their online activities. The role is entry-level and provides a platform for career growth in ecommerce.Client DetailsThis is a mid-sized company in the retail industry, recognised for its significant online presence and commitment to delivering exceptional customer service. The company has a strong online focus, and is dedicated to enhancing its ecommerce capabilities.Description

Support the customer service team in managing online orders and customer inquiries.
Assist in maintaining the online product catalogue, including product descriptions and pricing.
Help manage the ecommerce platform and troubleshoot any issues.
Prepare reports on ecommerce activities and performance.
Coordinate with the marketing team to implement online promotions.
Stay updated on latest ecommerce trends and suggest improvements for the platform.
Ensure customer satisfaction by providing prompt and accurate information.

ProfileA successful ecommerce assistant should have:

Previous experience in an ecommerce, online sales environment.
Knowledge of ecommerce platforms and digital marketing tools.
Excellent communication skills, both written and verbal.
An understanding of customer service principles and practices.
A proactive and problem-solving mindset.

Job Offer

An estimated salary range of £24,000-£25,000 per year.
Generous holiday leave entitlement.
Opportunity to work in a vibrant and collaborative company culture.
Unique growth and development opportunities within the retail industry.
A location in Bootle, easily accessible by public transport.
Hybrid working structure.

We invite all interested candidates who are excited about working in ecommerce and customer service to apply for this exciting opportunity.Required skills

ecommerce
complaint handling
customer service advisor.
ordering processing

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