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IT Service Support Technician

Job LocationBorehamwood
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Desk AnalystOur well established client is looking for an IT Service Desk Analyst to join the team on a permanent basis.Position Overview: We are seeking a talented and customer-focused IT Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a crucial role in providing technical support to our clients internal users.Key Responsibilities:

  • Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues.
  • Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams.
  • Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation.
  • Collaborate with other IT teams to implement and maintain effective IT solutions.
  • Create and update knowledge base articles to assist users in resolving common issues independently.
  • Participate in on-call rotation for after-hours support as needed.
Key skills
  • Office 365
  • Exchange
  • Windows Operating Systems
  • Active Directory
  • Experience with ticketing systems.
  • Strong Customer Service skills.
If you are interested in this role and would like to understand more then please click apply.

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