1st Line Support / IT Helpdesk Engineer

Job Location	Bromsgrove
Education	Not Mentioned
Salary	£20,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

1st Line Support / IT Helpdesk Engineer – Bromsgrove – Up to £25,000 + private healthAre you passionate about IT support and looking to join a dynamic and growing team A leading Managed Services Provider (MSP) based in Bromsgrove is seeking a skilled and motivated 1st Line Support/IT Helpdesk Engineer. If you have a knack for troubleshootingand a commitment to delivering excellent customer service, we want to hear from you!Primary Duties and Responsibilities

Diagnose and resolve software and hardware calls/tickets: Efficiently troubleshoot and resolve issues to minimise disruption for our clients.
Accurately record, update, and document requests: Maintain detailed and accurate records using our help desk system, ensuring top-notch customer service.
Execute software installation and deployment: Perform necessary software installations and deployments to client systems.
Assist with Active Directory management: Manage and maintain user accounts and permissions.
Contribute updates to technical documentation: Keep technical documentation, procedures, and process definitions up-to-date.
Support network and infrastructure initiatives: Assist the infrastructure team with both hardware and systems administration tasks.

Essential Skills and Qualifications

Experience in a technical support or service delivery role within an IT environment.
Working knowledge of technical support (break-fix) for Windows desktops/laptops.
Proficiency with Windows 7 and Windows 10 support.
General understanding of networks, including TCP/IP, switches, routers, and VPN.
Commitment to personal development and continuous improvement.
Ability to inspire confidence in stakeholders.
Proven experience in building excellent client relationships.
Willingness to update and adapt skills as required by the demands of the role.
Ability to work occasional weekends/out-of-hours as required.
Excellent verbal communication skills, with the ability to communicate effectively with both technical and non-technical customers at all levels.
Valid driving licence.

Desirable Skills and Qualifications

Experience in educational IT support.
Previous experience working in an MSP environment.
Working knowledge of Windows Servers 2003 onwards.
Knowledge of Office 365.
Familiarity with Windows domain environments.
Knowledge of Apple Mac environments.

What’s on Offer

Basic salary of up to £25,000 (dependent on experience).
Private Health Insurance.
Company pension.
25 days holiday plus bank holidays.
Training and professional development opportunities.

RecruiterCallum Thompson

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