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AV Technician

WTW
Job LocationCity of London
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreementswith partners. This ensures the fulfillment of business requirements and alignment with company and business segment strategies.The AV Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolvinghardware and software issues that cannot be addressed remotely. Moreover, the AV Technician ensures the efficient configuration of AV Spaces.The Role:Onsite Support Key Responsibilities:

  • Provide on-site support for live events, conferences, meetings, and presentations. This includes setting up, operating, and monitoring AV equipment during events.
  • Offer technical support to users, helping them operate AV systems effectively. This may include training users or creating user guides.
  • Stay updated with the latest advancements in AV technology and industry trends
  • Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely.
  • Execute on the recovery and disposal of hardware while maintaining effective inventory controls.
  • Support the business in aligning existing or new service. delivery, support solutions to meet requirements and expectations whilst aligning to company strategies.
  • Provide excellent customer service, ensuring user satisfaction and addressing any concerns promptly.
  • Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution.
The Requirements:
  • Experience as an onsite AV support technician for Local Services (On-site Support Services) Technology Services.
  • Understanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.
  • Strong customer service and communication skills.
  • Ability to adapt to changing technologies and user needs.
  • Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment.
  • Previous experience dealing with change delivery of local technical service teams.
  • Previous experience of working with large service provider for delivery of effective solutions and services.
  • Propagate a culture of excellence, openness, communication, and support.
  • Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.
  • Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.
Equal Opportunity Employer:At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to workevery day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a” hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, roleand clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

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