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Job Location | City of London |
Education | Not Mentioned |
Salary | £28,000 - £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Senior Customer Service Advisor (Supervisor)£28,000 - £30,000 + Great benefits London (Cannon Street) As a Senior Customer Service Advisor, you will be acting as Supervisor for a dedicated small team of three customer service representatives leading by example. This would be a great role for someone looking to start a career within Team Leadership/Management.Acting as first point of contact for our members, taking inbound calls, and making outbound calls. Maximizing every customer interaction, generating, and retaining business as you go.You will manage customers queries using all the means, systems and procedures put at your disposal to find the best possible solution for customers. Managing incoming and outgoing contacts via phone, emails, letters, chat, instant messaging, social media…to ensure full customer satisfaction always.Your areas of responsibilities: