IT Support Apprentice

Job Location	Coalville
Education	Not Mentioned
Salary	£21,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Employer description:Antalis are a leading distributor of business-to-business goods and services. This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relatingto business user support. This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practicesand processes, supporting end user requests and working on business projects as requiredResponsibilities:

Providing support to all end users, creating and regularly reviewing standard operating procedures and support documentation
Creating, updating and maintaining standard operating procedures and articles for the IT department knowledge bank and user base
Reviewing and maintaining asset inventory, device deployment and compliance system, providing support to end-users for any related requests or incidents
Ensuring all tickets are triaged and updated, regular housekeeping of assets
Controlling safe disposal of IT equipment to comply with Waste Electrical and Electronic Equipment Regulations
Regular management of incidents and service requests on the company’s incident management system, to ensure the service provided adheres to agreed company SLA’s
Managing access management and IT security requests, configuring new equipment and installing approved software
Responding and resolving IT issues and supporting the use of computer equipment and systems by providing necessary advice (escalating where necessary)
Installing, configuring, troubleshooting and resolving issues on laptops, desktops, printers and smart devices (tablets, mobiles and telephone equipment) and business applications

Desirable skills:

Some knowledge of Microsoft based operating systems
Some experience of troubleshooting/supporting technologies
Some knowledge of Active Directory services
Basic understanding of Office 365 services (Azure, Endpoint Management Security and mobility, Exchange, SharePoint, Teams, OneDrive)
Basic understanding of Network Infrastructure
Organisational, analytical and problem-solving skills
Good communication skills and excellent telephone manner

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. Working hours:40 hours per week, 8:30am - 5:30pmBenefits:

Company contributory pension and life assurance schemes
Buy/sell holiday scheme
Cycle to Work scheme
Free parking

Future prospects:Potential progression onto more senior roles upon successful completion of the apprenticeship.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, were a top 50 training provider, dedicated to helping you succeed.Interested Apply now!

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