Office / Admin Team Manager Croydon Permanent

Management responsibilitiesHead of Administration and Office Manager includes managing the UK and International Administration team of 4/5 staff.

Projects, planned developments and regulatory implementation within all departments.
Administrational Departments, including, but not limited to Administration, Allocation, On-Boarding, any additional departments if required under structural changes with regulatory implementation.
Liaise with all external stakeholders, including customers at the time of need and next of kin; as well as reselling agents, our own field teams and underwriters.
Ensure database is updated. Liaise with, advise, lead and manage colleagues to ensure correct information is up to date and communicated and latest information is provided.
Overseeing the process of stock and literature requests for Agents, Funeral Directors, Will Writers and Resellers. Including all stationery requirements, such as marketing material and control stock inventory.
PA duties to Managing Director, booking all travel, hotels, car hire, car parking and travel insurance.
Act as Health & Safety Officer for the company.
Individual will have a seat on the Management board after a settling in period TBA.

Key Skills and Qualifications

Strong administrative skills, analytical skills and attention to detail
Ability to manage and motive team members
Excellent communication and organisation skills and ability to be proactive with customer care and problem solving
Ability to handle stressful situations, being attentive and showing empathy. Able to lead by example, work under pressure and run an extremely busy team within a pressurised environment
Good IT skills, essential ability to use Microsoft, including Excel/Word/PowerPoint/Visio
Organised and efficient systematic worker, with a high level of gravitas
Health & Safety Officer requirement to meet legislation
Spoken Spanish and French would desirable although not essential
Experience in managing finance or insurance - based, administration teams preferable

Keyskills :
AdministrativeManagement

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