Fire & Safety Support Representative

Job Location	Cwmbran
Education	Not Mentioned
Salary	£33,000 - £40,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

As the Fire & Safety Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technicalverification of new product.You will be confident in delivering product training on our portfolio of equipment to internal and external stakeholders.RESPONSIBILITIES:Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolioFirst line response to stakeholders via, Telephone, Email or Business Applications, i.e., TeamsProvide accurate logs of all technical interactions to enable comprehensive KPI reportingReport creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolutionInvestigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely mannerLiaise with Sales department on product application and system design developmentDeliver comprehensive training to internal and external stakeholders, in conjunction with the Training TeamBe able to build recreations of product faults noted from stakeholders and Cause & Effect scenariosBe capable of building test "rigs and following technical test scripts to assist in the verification of existing and new productTHE CANDIDATE:Essential Criteria:Previous transferrable experience in a Life Safety industry - for example in Customer Support or Engineering functionExtensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioningVery good understanding of BS5839-pt1, BS5839-8, BS5839-9 and EN-54 SkillsAnalytical thinkingInterpersonal and influencing skills, ability to coordinate within & outside of own teamGood verbal and written communication, the ability to lead the conversation and get facts & information across in a professional mannerTHE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

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