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Customer Services Assistant

MTrec Recruitment
Job LocationDurham
EducationNot Mentioned
Salary£11.78 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Rewards and Benefits on offer:

  • Immediate start.
  • Varied and interesting job role.
  • Great resources.
  • Great team culture.
  • Any support required is provided.
The Company you’ll work for:We are proudly representing our public sector client based in Durham for their search for a Customer Service Advisor. They now have an immediate requirement to recruit for a temporary assignment to start as soon as possible.The job you’ll do:
  • To provide a first point of contact for all our customers, service users and stakeholders’ access to public services by all access channels, dealing with customer enquiries
  • To assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front line service through face to face, telephone, self-service and e-based contacts.
  • To deal effectively with customers service requests, answering queries, giving advice managing the progress of each enquiry through all stages to its conclusion (where applicable).
  • To support the capture of corporate complaints, comments, compliments and suggestions from customers using a Customer Relationship Management system and following the relevant adopted policies and procedures.
  • The collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud.
  • To represent the customers best interests in seeking expert or specialist advice from services inside and outside the business.
  • To maintain up-to-date records and knowledge of the Policies and Procedures required to provide the effective processing of service requests, enquiries and complaints.
  • Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
  • Assist customers in locating company information stored in computerised and manual formats including the processing of payments as required.
  • Awareness of Risk Management and the impact of the Risk Policy has on the post holder.
  • The duties and place of work may change as the service provision changes to the meet the needs of the customer.
  • Participate in corporate working, in particular in order to achieve the corporate objectives and personal development aims.
  • Shares all relevant and useful information with others in the team and keeps everyone up to date with the latest developments.
  • Proactively co-operates with others to achieve targets set for group, participates in teamwork and supports team decisions.
About you:
  • 4 GCSE’s (A-C) or equivalent
  • Experience of dealing with the public through a range of contact channels
  • Ability to work on own initiative and under pressure
  • Ability to communicate clearly and deal with enquiries with diplomacy and sensitivity both verbally and in writing with a wide range of people
  • PC Literate
  • Administrative skills and ability to process numerical data
  • The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
  • Positive attitude to flexible working
  • Ability and determination to achieve successful conclusions and respond to a challenge

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