Digital Solutions Support

Job Location	Duxford, Cambridge
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

As the Digital Solutions Technical Support, you’ll play a crucial role in maintaining the reliability and efficiency of our client SMTGB’s digital solutions. Reporting into the Site Solutions manager you’ll provide a 1st line triage’ service, supportinginternal and external customers on digital solution inquiries. You’ll investigate and help troubleshoot equipment issues involving; Connectivity, Registrations, Activations, Applications, Data feeds and Reports, while assisting technical experts deliver remoteand/or first fix resolutions with equipment breakdown.Other activity:

Allocate and manage solution support issues with customers, internal teams and suppliers
Identify opportunities to introduce services or solutions to grow solution success
Support our client’s customers, sales and service teams to ensure maximum uptime of digital solutions
Manage Solution subscriptions and future Saas product offerings
Contribute to the enhancement and optimisation of our client’s digital offerings

Skills and Experience

Diagnosis and resolution of software issues, especially related to API feeds
Knowledge of off-highway machinery telemetry data is ideal
Understanding of network communication setup and configuration
Experience supporting construction site technologies
Basic understanding of GNSS technology
Ability to explain complex technical situations to people who are not digital literate
Good communication and interpersonal skills in both written and spoken English
Proficiency with MS Office, including Excel
Customer Service mindset and proactive approach
Troubleshooting, analytical and problem-solving skills

BenefitsIn this newly created position, you’ll have an exceptional opportunity to put your stamp on it and develop and grow your knowledge as potential new applications are introduced. Our client offers:

Pension, company bonus, sick pay, Life Assurance 4 x annual salary
Medical and dental family health plan (includes children up to 18 years old)
33 days holiday includes Bank Holidays
Cycle to Work Scheme, Wellbeing App offering discounts and vouchers
Financial/Physical/Mental Health Counselling and Coaching sessions
Free Will writing service
Career development - dependent on which path you want to take

Our ClientServices, Machinery and Trucks (SMT) GB are an internationally recognised, market-leading distributor of Volvo Construction Equipment. Our client prides itself on being an equal opportunity employer.

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