Service Advisor - Car Dealership

Job Location	Edenbridge
Education	Not Mentioned
Salary	£28,000 - £32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Job Title: Service Advisor - Prestigious Car BrandLocation: Edenbridge, Kent, TN8 5NGSalary: £28,000-£32,000 (depending on experience) + bonus - OTE £37,000-£41,000Full Time and Permanent - role will involve working Saturdays on a rota BasisOur client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.Established since 1931, they are a successful and progressive third generation family owned business.They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Edenbridge, Kent.The role of the Service Advisor is to:

Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.

KEY RESPONSIBILITIES

Provide exceptional levels of customer service and ownership throughout the customer’s experience.
Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
Confidently establish an understanding agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Understand and adhere to manufacturer service requirements.
Maintain safe working practices and abide high standards of the business.
Take on additional responsibilities as required by the business.

Skills & RequirementsEssential

Full UK driving licence.
Organised.
Smart appearance.
Confident.
Ability to excel in a team-based environment and achieve common goals.
Previous experience as a Service Advisor in the Automotive sector

Benefits:

25 days holiday + bank holidays
Bonus / Commission
Pension Scheme
Free Eye Tests
Childcare Vouchers
Referral Scheme

Please only apply for this role if you are happy to work Saturdays on a rota basis.To apply for this role please submit your full and up to date CV to Jonathan at Pybus RecruitmentRequired skills

Automotive
Car Service
Customer Satisfaction
Customer Service
Servicing

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