Customer Service Team Leader

Job Location	Edgware
Education	Not Mentioned
Salary	£12 - £12.50 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time

Job Description

OA are currently recruiting for aCall CentreTeam Leadto join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their Edgware offices onatemporary to permanent basis.Hours: (40 hours per week across their shifts between opening hours)

Monday – Friday – 8am – 9pm
Saturday – 8am – 7pm
Sunday – 9am – 6pm

Role Responsibilities:

Manage and lead a team of customer service agents, working across multiple campaigns to ensure best in class service
Mentoring team members to upskill their performance and overall career development
Provide regular business updates and internal training when necessary
Support with internal recruitment and hiring to scale the team as the business looks to grow
Report on weekly performance, KPIs and monitor any absence

Requirements:

Previous call centre experience is essential for this position
Ability to work in a fast-paced environment, whilst supporting internal team members in the role
Strong communication skills and the ability to provide excellent customer service to all clients
Able to take ownership of team queries and offer constructive feedback to ensure all KPIs are met
Flexibility with the different shift patterns as per business requirements

If you are interested in this position please apply online or emailBARNTEMPThank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 workingdays.Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagramand sign up for free email job alerts on our website.

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