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Brand Ambassador

Your Prime Recruitment
Job LocationEdinburgh
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Purpose:To provide world-class customer-driven service, achieving the perfect balance between consumer needs and technological feasibility. Strive for innovation by closely observing customer expectations and realizing ambitious technological developments.Key Responsibilities:

  • Accept incoming calls, identify needs (test drive, consultation, other), and forward them to the appropriate contact person.
  • Welcome all arriving visitors, interested parties, customers, and partners, ideally by name.
  • Support the team in coordinating and assigning appointments (test drive, consultation, other).
  • Look after studio guests from presentation and demonstration to order.
  • Record all details and information in our CXP system.
  • Stay up-to-date with the specifications and additions to our Genesis car range through our internal training system, Campus.
  • Support the team in organizing events in the studio and, if necessary, at official receptions, particularly with logistical and administrative tasks.
  • Handle customer recalls and notifications when necessary.
  • Provide professional, courteous service to customers in the studio.
  • Ensure cleanliness and order in daily studio operations.
Personal Specification:
  • A-level education or preferably training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
  • Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience, with a background in team work.
  • Driving license class B.
  • Outstanding communication skills.
  • Multitasking ability.
  • Ability to deliver best-in-class customer service.
Core Values:
  • Customer: Prioritizing customer needs and ensuring satisfaction.
  • Challenge: Embracing challenges and striving for continuous improvement.
  • Collaboration: Working collaboratively within the team and with customers to achieve common goals.
Required skills
  • Administrative
  • Brand Awareness
  • Brand Loyalty
  • Brand Management
  • Car
  • Events
  • Brand Performance

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