Client Service, Vice President

Job Description

Who we are looking forWe are looking for a Vice President (VP) for our UK location to provide senior client service support to one of our largest clients in the UK as well as several other Asset Manager clients. They will partner with both clients and colleagues to monitor thatall service are delivered within the agreed deadlines and to the standards that both the client and State Street would expect. As well as their daily interaction with the client and internal colleagues at State Street the successful candidate would be requiredto run regular interactions with the client at a senior level to discuss overall service performance. As well as managing the clients expectation they would also be required to supervise a small team of staff who also support the client. This role can be performedin a hybrid model, where you can balance work from home and office to match your needs and role requirements. Why this role is important to usThe team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration andshareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible forThe client service manager is responsible to ensure the client receives the highest level of support across State Street. This is predominately a client facing role, working with the client at various levels of seniority.

• Accountability for Client Satisfaction, directly as it relates to Client Service and in driving improvement and/or remediation from other Global Delivery teams
• Accountable for client satisfaction, client service experience globally and accountable for performance measures and NPS Surveys / Service Responses
• Will be required to lead and execute non complex change for designated clients and be an integral stakeholder in more complex change requirements
• Effectively manage staff by driving mission of the client service organization; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning
• Advance the teams collective knowledge and effectiveness by bringing insights, innovation and solutions to the team and ensuring sustainable best practice across the full suite of products and services STT offers
• Responsible for reducing operational risks caused by clients or their agents
• Play a key role in establishing and nurturing a culture of Risk Excellence across the GD UK Client Service team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
• Play a key role in establishing and nurturing a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members behaviour in performing their roles.
• Communicate at all levels professionally with impact and empathy.

What we value These skills will help you succeed in this role

• Ability to face off with a client at various levels
• Strong critical thinking, problem solving, and decision-making skills
• Excellent administrative and organizational skills
• Ability to multitask and work efficiently to meet client deliverables.

Education & Preferred Qualifications

• Bachelors degree
• 8+ years of industry relevant experience and likely a background in either custody or general ledger accounting or audit experience
• Previous client service reporting experience
• Advanced Excel skills (advanced formulas, pivot tables, VLOOKUP).

Additional requirements

• Exceptional interpersonal & communication skills
• The ideal candidate will be a well-organized detailed oriented, analytical individual with exceptional interpersonal and communication skills. Candidates must demonstrate the ability to simultaneously handle multiple assignments and pressure while workingefficiently to meet client deliverables

Are you the right candidate Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we dont necessarily need you to fulfil all of them when applying. If you like changeand innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries,weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks.Youll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potentialwhile adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement withour communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what mattersto you. State Street is an equal opportunity and affirmative action employer.