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Incident Management Lead

Appcastenterprise
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join us as an Incident Management Lead

  • This role will see you influencing stakeholders at all levels across the bank to improve our services and customer journeys
  • You’ll play a crucial role in fostering an environment of continuous improvement and driving bank-wide stability through the delivery of incident management disciplines
  • Join a collaborative and innovative team, where you’ll be recognised for your expertise and specialist knowledge of incident management
What youll doAs a recognised incident management specialist, you’ll be leading technical and operational support for services, activities and processes, and providing leadership and direction in support of bank-wide service stability. We’ll look to you to act with pacewhen recovering or protecting service, and with thoroughness when considering the risk to service.You’ll also be:
  • Building and maintaining the capability of your team to make sure that the levels of service and quality of deliverables meet the needs of the bank
  • Leading some of the wider technology and people-focused activities to fulfil the needs of the bank
  • Collaborating, communicating, and influencing senior stakeholders internally and externally in incident management area
  • Managing the bank wide incident management framework, capability and exercising strategy for gold and incident co-ordination cross bank groups, and supporting your team to work effectively
  • Managing your team’s operations including finances, operational risks and continuous improvement activities
The skills youll needWe’re looking for someone with advanced knowledge of crisis or incident management disciplines in a financial services environment. You’ll also need to be a capable communicator with the ability to communicate complex technical concepts to senior colleaguesand stakeholders.Additionally, you’ll need:
  • Knowledge of industry crisis or incident management best practice and processes
  • Knowledge of service delivery in a banking and IT environment
  • Good collaboration and stakeholder management skills at executive level

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