Facilities & Support Services Coordinator

Job Location	Felbrigg
Education	Not Mentioned
Salary	£19,928 per annum, pro-rata
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

Were looking for a helpful and friendly Facilities & Support Services Co-ordinator to provide essential business & facilities support at Felbrigg Hall. Providing a friendly and efficient service, you’ll play a large role in ensuring we are providing the best customer service and facilities maintenance at the property, with the aim of providing our customers with the best possible experience when they visit us.Popular Felbrigg Hall is one of the most elegant country houses in East Anglia. The rolling landscaped park with its lake, woods and waymarked trails is great for family days out and even boasts buggy-friendly’ walking routes. The fine walled garden grows flowers for the house, as well as vegetables for the local community. Roles within Felbrigg Hall’s team are highly sought after, and the team pride themselves on their commitment to the estate.This role will provide an efficient, effective and flexible business support and facilities management service within a technically complex property. In this role you’ll be working within the National Trust procedures and conservation guidelines as well as supporting the team to meet its objectives by ensuring high standards in business support,compliance, customer service and facilities maintenance.Applications from internal employees who are under notice of redundancy are assessed against the minimum criteria listed. All other applicants may be assessed against other criteria in the advert and role profile. Any employees under notice of redundancy who meet the minimum criteria will progress to the next stage. In your application please provide details of how you meet the criteria for this role.

Relevant experience in a business/customer service and / or visitor attraction environment in a facilities and/or support services environment

Knowledge of H&S, fire and security procedures and legislation, emergency procedures, diversity and equality procedures

Advanced IT skills (Microsoft Office)

Ability to use digital / social media effectively

Experience of records management and information systems

Flexible, customer focused approach with understanding of good customer service standards, able to multi-task and work in collaboration with other departments and maintain confidentiality

Numerate with basic financial skills

Well organised and attentive to detail

Good written and verbal communications

Good team player

Willingness to work alongside volunteers

UK driver’s licence

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