Taxi - Taxi Sales Team Leader

Acorn insurance & Financial Services LTD

Job Location	Formby
Education	Not Mentioned
Salary	£28,007 - £30,007 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Role:Taxi Sales Team LeaderLocation:FormbySalary:£28,007 - £30,007 OTE including £2000 Performance related bonusWorking hours:Monday to Saturday, 37.5 hours between 8:00am and 8:00pm on a three-week rolling rota, including 1 in 3 SaturdaysWhat you will be doing:

Maintaining department KPIs with a firm focus on exceeding targets
Resolving team queries by demonstrating clear understanding of processes and procedures with a focus on first and accurate contact resolution
Demonstrating your ability to improve your team’s performance through coaching and training
Supporting Audit reporting, feedback and quality control for the team
Contributing to development and implementation of new team processes along with the design and delivery of the departments training
Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff
Completing 1-2-1 training / development sessions and return to work interviews
Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way
Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
Motivating and encouraging all members of the team
Ensuring lunch break times or rota are maintained
Ability to handle complaints effectively

What were looking for:

Good communication and interpersonal skills
Motivated and results focused with a positive can-do attitude
Excellent time management, planning, and organizational skills with the ability to prioritise workloads to deliver on challenging deadlines
A Tenacious commitment to exceed KPI Targets
Ability to communicate well at all levels both verbally and in writing
Great attention to detail
Polite and professional

About Acorn InsuranceWe are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show thevery best of themselves.Why Acorn InsuranceAcorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Generous Company Pension Scheme
A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
A wide network of mental health first aiders.
Our very own reward and discount platform "Your tomorrow"
Fresh fruit Deliveries twice a week
£250 Refer a friend bonus
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Regular Employment Engagement including ongoing competitions with fantastic prizes
Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

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