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Customer Success Manager

Central Employment Agency (North East) Limited
Job LocationGateshead
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Central Employment are delighted to be working with a global B2B Technology driven organisation, as they look to expand there Customer Success team, with the appointment of a Customer Success Manager, Core responsibilities of the Customer Success Manager:

  • Own the client journey from launch to renewal
  • Deliver account reviews that delight our clients and build long-lasting engagement
  • Become a trusted advisor, identifying and solving client pains related to our software and services
  • Manage your client portfolio to ensure retention and growth targets are met
  • Ensure excellent client communication is always at the forefront of your approach
  • Liaise with other departments (marketing, sales, product, and technology) to ensure client expectations are met
Experience required:
  • Min 3 years’ experience in a similar role B2B Customer Success role
  • Experience of working in SAAS/Tech start up
  • A record of meeting KPI’s, retention and revenue growth targets
  • Capable of working independently (taking initiative) and thrive in a process-driven, task-orientated, team environment
  • Evidence of establishing and maintaining exceptional client relationships
  • Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
  • Comfortable producing reports and data analysis
  • Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip

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