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Job Location | Gravesend |
Education | Not Mentioned |
Salary | £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
We are currently seeking a Team Manager with excellent communication skills and proven experience in managing teams within contact centres and face-to-face environments. The ideal candidate will have a background in vehicle rental services, insurance, orsubscription-based industries.Our Customer Service and Handover Teams offer comprehensive support to customers throughout their rental contracts. This includes extending bookings, handling vehicle service and maintenance requests, assisting with payments, processing fines and penalties,and providing in-person walkarounds with detailed vehicle condition reports. Additionally, the team supports technical queries and completes the rental check-out process.At Rapid, one of our key market differentiators is our unwavering focus on customer needs. We are committed to doing the right thing for our customers while delivering fair value.Role: Customer Service ManagerLocation: GravesendWorking Hours: Monday to Friday, 37 hours between 9am and 5:0pmSalary: £35,000 plus a performance related bonus up to £3.5kWhat you will be doing: