Customer Service Assistant

Job Location	Hull
Education	Not Mentioned
Salary	£11,465.79 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

Job Title: Customer Service AssistantContract Type: PermanentSalary: £24,853.60 per annum, pro rata (£25,204.25 is achieved after 18 months successful performance in the role)Working Hours: 17.3 hours per weekWorking Pattern: Rolling 3-week rota covering weekends 9am to 5pm and weekdays between 9am and 8pmLocation: Redwood Glades, HullIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make as aCustomer Service AssistantYou will be responsible for delivering an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customersand visitors. You will deliver a first-class service within a modern, vibrant, and busy housing service.About youWe are looking for someone with:

Experience of working within a housing or support environment.
Good communication and conflict resolution skills.
Organisational skills.
Experience working with vulnerable customers.

Why RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification)they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

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