IT Support Apprentice

Job Description

Peak Scientific is a leading innovator in the design, manufacture and support of high performance gas generators for analytical laboratories. With over 20 overseas offices across every continent and over 650 employees globally, Peak is one of Scotland’smanufacturing success stories of the past decade. Based in their Headquarters in Inchinnan, Renfrewshire – they are looking for an IT Apprentice to join their growing team.What can we offer you This is a fantastic opportunity for someone who is passionate about technology to develop a hands-on IT experience in a fast-paced, dynamic working environment. You will be part of an IT team who deliver services across Peak Scientific’s global operations.As part of the team, you will gain experience across different IT services from support of hardware and software, helping colleagues with problems and sharing advice on tools such as Office365.Throughout this apprenticeship you will develop your skills through a combination of structured and on the job training, as well as working towards an industry recognised qualification, receiving support and mentoring throughout the programme.ResponsibilitiesIt will be your job to ensure that colleagues are supported in using the IT systems hardware and software to help them deliver their role. Your role will involve:

• Being the first point of contact at the IT Helpdesk
• Acting as the public face of IT Services Department, treating all customers with courtesy and professionalism
• Applying problem solving techniques to troubleshoot IT issues
• Setting up laptops, mobile phones, printers and other devices for new starters and colleagues
• Liaising with suppliers and other IT personnel for problem resolution
• Learning about our business applications used across our company
• Expanding the support role, as your knowledge increases

What skills and experience are required

• Basic IT knowledge, with a strong interest in learning about IT and technology
• Good level of literacy and numeracy – English and Maths National 5 (or equivalent)
• Strong organisational skills with good time management
• Team player, as well as able to work individually
• Confident and articulate
• Professional attitude and presentation

Salary: £17,000 per annum.Working hours: Monday to Friday, 37.5 hours per week.Benefits:

• Flexible start times (start work any time between 7.00am and 9.00am and complete your core hours for the day)
• Holiday purchase scheme (up to an additional 5 days per annum)
• 3 x annual salary life assurance
• Hybrid Working Policy – for those able to conduct their role remotely, colleagues are able to utilise the hybrid working policy to spend up to 40% of their time working remotely
• Company pension scheme – 6% employer contributions + 5% employee contributions
• Employee Assistance Programme which offers counselling for emotional and psychological support and practical guidance and support on legal, financial, family and work matters
• Enhanced maternity and paternity pay
• Dogs at Work colleagues may be able to bring their dog to work following our Dogs at Work guidelines
• Subsidised canteen, and fresh fruit twice a week
• Company doctor who can provide onsite medical check-ups/GP appointment
• Peaks Perks - savings on thousands of things such as purchases from supermarket shops, cinema trips and gym visits, to holidays and insurance
• Discretionary bonus (non-contractual, not guaranteed)

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!