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Job Location | Islington, Tadcaster |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract, full-time or part-time |
Contract: PermanentClosing date: Monday 1st July 2024Recruitment Partner: Shannon LintonWe are looking for a Patient Support Team Specialist to join our growing team at Boots Online Doctor.This is a full-time hybrid vacancy within our London offices based in vibrant Angel, Islington.About the roleTo provide customer-focused support function to our patients whilst contributing to the development of an award-winning support facility within a growing Online Doctor Service Provider.You’ll be someone who can answer patient queries via telephone, email, or chat quickly and enthusiastically because you enjoy doing it!On a day-to-day basis, you will deliver our industry-leading Patient experience, ensuring that patients facing a variety of situations are all treated with the same high level of service and understanding. We have excellent products that we, and our customers,are incredibly excited about.We support our customers 7 days a week and your shift patterns will be rota-based provided at least 2 weeks in advance. This would typically include 4 weekdays and either a Saturday or Sunday.The early shift starts from 8am and the late shift will finish no later than 8pm (Current working hours are between 8am-6pm).Our Patient Support Specialists are curious investigators, technical problem solvers, and good listeners that are comfortable using a variety of technologies to resolve patient questions.What you’ll need to have• Solid experience providing customer support or call centre experience;• Be proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints, address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes;• Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery;• Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem;• Strive to WOW our patients and your teammates• Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload.It would be great if you also have• Experience in a tech start-up/scale-up.• Experience or knowledge of the NHS, healthcare, or healthtech industry.Our benefits