Customer Service Representative

Job Location	Kettering
Education	Not Mentioned
Salary	£22,500 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Job Title: Customer Service RepresentativeLocation: Kettering, NorthamptonshireSalary: £22,500 to £25,000, depending on experienceContract Type: Full-Time, PermanentRole Overview: As a Customer Service Representative, you will be the first point of contact for customers, providing exemplary service and support. Your primary responsibility will be to ensure that customers have a positive experience withour client, addressing their needs and resolving any issues they may encounter. You will be an integral part of the customer service team, working closely with colleagues to enhance the overall customer experience and maintain the companys high standardsof service.Key Responsibilities:

Respond to customer enquiries via telephone, email, and chat in a professional and timely manner
Resolve customer issues efficiently, providing appropriate solutions and alternatives
Maintain a thorough understanding of the companys products and services to assist customers effectively
Document all customer interactions and transactions in the CRM system accurately
Collaborate with other departments to resolve complex issues and improve customer experience

Requirements:

Proven customer service experience, preferably in a call centre environment
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to remain calm under pressure
IT Literate
Ability to work independently and as part of a team

How to Apply: If you are passionate about delivering exceptional customer service and looking to join a company that values your contributions, we want to hear from you! Please submit your up to date CV today!Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.

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