1st Line Support/Help Desk

Job Location	Kimbolton, Huntingdon
Education	Not Mentioned
Salary	£20,000 - £30,000 per annum, negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Ideal Software Solutions are looking for new talent to help them further their business ambitions within their suite of software and infrastructure projects.Our business specialises in providing mobile tablet/portal solutions for Fundraising, Hydraulics/Pneumatics, Auditing and Windscreen Repair. We are looking to for someone who has a real passion for providing first class support for our customers’ technology solutions helping them maximise the benefits from using our solutions.Our company head office is based in Kimbolton, Cambridgeshire in the UK and the support and infrastructure department is based here. The job will be 2 days in the office and 3 days working remotely from your home. You will be part of our dynamic office team,providing telephone support for our solutions (occasionally you may need to go to our customers), testing new software releases and providing training to our internal sales team and our customers, dealing with the daily challenges of a fastmoving business.You will need to be a flexible and reliable person as well as a team player, with a valid UK driving licence and have a car.Our solutions/applications are based around Microsoft and Android development technologies.Required SkillsA successful candidate will be able to say yes! to most of the following points:A proven track record of providing 1st line IT support to customers.Knowledge of tablets/smart phones running Android.Good knowledge of Windows 7, Windows 10 and Windows 11 environmentsOffice Suite 365 (Word, Excel, PowerPoint, Outlook)Ability to troubleshoot most issues logically, efficiently and thoroughly.A-Level education and or equivalent BTECs or Microsoft QualificationsExcellent written and verbal communication skills.A proven ability to self organise and self motivate.Desired SkillsMicrosoft SQL Server - ability to query the databaseMicrosoft Access - ability to query the databaseMicrosoft Server 2008/2012 - experience using and navigatingAny experience of Sage 50/Sage 200/Xero accounting solutionsRequired skills

Android
Microsoft Office
Windows
Windows Server
Microsoft SQL Server

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