Customer Service Advisor

Job Description

Customer Service Advisor - Fixed term 12 monthsBase location -Kingswinford (Hybrid working model). DY6 8BNSalary - £22,176 to £25,754At E.ON UK we offer sustainable energy solutions for homes, businesses and communities and we’re passionate about helping people to reduce their impact on the environment. We’re supporting businesses with their net zero targets, helping local communities upgradetheir homes, and working with local authorities to transform towns and cities for a more sustainable future.Right now, we’re looking for Customer Service Advisors, Emergency Dispatch Agents and Complaints Handlers to join our team based at Kingswinford, taking both inbound and outbound calls. This varied role will have you dealing with a variety of queries suchas booking smart meter appointments for customers, issuing key and cards to off-supply meters and supporting customers through the process of acquiring new energy solutions.As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters, giving useful energy advice and offering further energy solutions.Open Day - Come along to find out more about the role, meet the team and have an informal interview on Saturday 13th July! Please click on apply now to submit your application and we’ll be in touch to give you all the details!What we need from you

• Ideally you will already have some previous experience working in a customer service and/or contact centre role.
• You will have the ability to be empathetic and build rapport with our customers, with an outgoing, self-motivated and friendly personality.
• Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
• You will also have the ability to deal with challenging situations in a professional manner.
• You will be capable of processing and reacting to change in a proactive way in-line with changing regulations.
• Ability to exercise initiative and use judgement to make decisions.
• The ability to demonstrate resilience in a fast-paced changing environment and work well under pressure.

Here’s what you need to know

• The salary for this role is £22,176 to £25,754.
• This role is based at our Kingswinford site - 241 High Street, Kingswinford, West Midlands, DY6 8BN.
• We offer a mixture of home working and office working following on-site training.
• The team currently work Monday to Friday 9.00am - 5.00pm (37 hours a week), but contracted hours will be 8am-8pm Monday to Friday and 8am-6pm Saturday. Part-time and flexitime contracts are also available.
• This is a fixed term contract role for 12 months.
• We have a market leading benefits package - it includes 26 days holiday plus 8 bank holidays, a generous pension scheme, bonus and the chance to choose from 20 flexible benefits. There’s also free parking on-site and free refreshments too.
• Join our team and you’ll also receive one-to-one support to drive your development and progression and have the chance to take part in incentive schemes.
• We take your wellbeing seriously and have a range of support systems in place such as mental health first-aiders, well-being warriors and free and confidential advice from our Employee Assistance Programme.
• Due to the nature of this role a Criminal Record Check is required.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing timesThis is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.