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| Job Location | Leatherhead |
| Education | Not Mentioned |
| Salary | £40,000 - £50,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Contact Centre Partners (CCP) is a specialist recruitment consultancy which provides permanent, temporary and interim staff within the customer contact market.We are pleased to be working alongside a market leading business as they look to recruit a Contact Centre Manager to take ownership of their inhouse and outsourced Contact Centre operations.You will lead an operation of up to 60 FTE split between the UK and offshore whom provide phone and email support to personal and business customers in this successful and thriving Financial Services business. As Contact Centre Manager you will need to be flexible enough to manage through others and split your time between the hands-on buzz of the Contact Centre operations and the more strategic, analytical aspects of the role. As such, the business is looking for a data driven individual who can use MI and reporting to plan ahead and make key strategic decisions whilst leading and motivating a team.This is an organisation that puts an emphasis on accountability and ownership with the opportunity for a self-driven and motivated individual to develop both themselves and others in a fast-paced environment.What You Will Need:* Significant experience leading a Contact Centre team, both hands-on and strategically* Proven ability of using reporting to drive change and continuous improvements* Success in motivating and developing others* Adaptability to get things done with foresight to create improvementsWhat You Will Get:* £40,000 - £50,000 DOE + Bonus* Benefits that include health care, employee wellness programmes and an informal working culture.* Opportunity to join a market leading business that proactively pursues diversity in the workplace* Lots of opportunities for training and career/personal development* International Travel (twice per year)This is Monday to Friday role working 37.5 hours per week (office hours)The role will be based in Leatherhead (parking on-site), however the successful candidate will start from home, or doing a mixture of home and office-based working, until the offices re-open in late 2020/early 2021 so you must be comfortable with this.To be considered for this role please apply using the link below, suitable candidates will be contacted in due course. Required skills
Keyskills :
Contact Centre Customer Service Vend Management People Management