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1ST Line Support

Strand Recruitment Ltd
Job LocationLeeds
EducationNot Mentioned
Salary£25,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Exciting IT Career Opportunity with a Leading MSP!Are you ready to supercharge your IT career with a vibrant and supportive company Join this industry-leading MSP as a full-time member of their Technical Support Team in Leeds! Our client boasts a stellar track record of nurturing their technical team,ensuring you have dedicated time each week to pursue your personal goals and professional growth.What Youll Do:

  • Provide top-notch support for day-to-day IT issues.
  • Implement first-time fixes and manage support requests.
  • Handle both inbound and outbound calls.
Key Qualities:
  • Excellent communication skills and a great phone manner.
  • Team-oriented, adaptable, and calm under pressure.
  • Passionate about IT and technology with a strong customer service focus
Desired Skills:
  • Experience with Microsoft 365, Windows Server, and Networking.
  • Knowledge of Cyber Security best practices and Windows 10.
  • Ability to troubleshoot various IT setups.
  • Understanding of Telecoms, Mobile, and VoIP connectivity.
Benefits:
  • Statutory Pension Scheme
  • Company social events
  • Bike to work scheme
  • Modern working environment with air conditioning
  • 29 days holiday (including your birthday and bank holidays)
  • Company events, pension, cycle to work scheme, employee discount, health & wellbeing programme, referral programme, sick pay
Full-time, Permanent Salary: £25,000-£32,000.00 per year **Schedule:** 8-hour shiftReady to Join th teamIf you’re enthusiastic, confident, and ready to make a difference, we’d love to hear from you!Required skills
  • Ticketing Systems
  • VoIP
  • 2nd Line
  • 1st Line
  • O365

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