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Customer Service Team Leader

Page Personnel Secretarial & Business Support
Job LocationLeeds
EducationNot Mentioned
Salary£35,000 - £38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • Customer Service Team Leader
  • Manufacturing & Distribution focused business
  • £35,000 - £38,000
  • 3 days on site - 2 from home
  • Outskirts of Leeds - Free parking
Client DetailsPage Group are delighted to be working with a long standing client who are looking to appoint a Customer Service Team Leader to join them at their Leeds Head OfficeDescription
  • Direct management and daily leadership of a small customer service function of 5fte
  • Provide the team with regular guidance, leadership and training, giving individuals the knowledge and tools to be successful in their roles
  • Manage and assign workload across the team to ensure customer orders are processed accurately and in like with customer expectations
  • Take ownership of escalated customer issues with a view to resolve in a timely manor with minimum impact to the customer
  • Contribute to the customer service strategy and share best practise with colleagues and SLT
  • Drive KPI & SLA performance across the operation, taking corrective action where required
  • Work cross functionally with internal stakeholders to improve all touch-points across the customer journey
Profile
  • Experience managing a Customer Service / Order processing team
  • Strong customer focus
  • SAP experience (desirable)
  • Ability to drive performance across a team
  • Strong attention to detail
Job OfferThe role of Customer Service Team Leader will join a leading manufacturing base at their offices in Leeds.With great links to the M1 & M62, the business offers free parkingThe role is 3 days in the office, 2 from homeSalary of £35,000 - £38,000 depending on experienceRequired skills
  • Customer Service Team Leader

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