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2nd Line Support Engineer

Career poster
Job LocationLondon
EducationNot Mentioned
Salary£30,000 - £34,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Becrypt are looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier 2 Customer Support Engineer, to provide 2nd line technical support and expertise. You will report to the Helpdesk Manager for technicaldirection and guidance.Key Responsibilities:

  • Accurately logging tickets in Becrypt ticketing system
  • Ensuring that a high level of customer service and support is provided
  • Providing assistance and support to colleagues in IT related matters
  • Escalating problems where necessary to management or third-party suppliers
  • Undertaking small to medium-sized operational projects
  • Diagnosing and resolving technical issues
  • Handling escalated calls from first/second line members
  • Providing support to users via telephone, email and remote tools
  • Keeping documentation up-to-date
  • Ad-hoc on-site visit may be required
Capability:
  • Ability to multitask, prioritise tasks and work well under pressure
  • Confident, clear and professional telephone manner
  • Excellent written and verbal communication skills
  • 2 years’ experience in a similar role
  • A genuine interest in technology and a willingness to learn
  • Working proactively as part of a team or alone
Good To Have:Experience in Application SupportKnowledge of:
  • Linux
  • Microsoft Windows Server Management
  • SQL
  • Mac/iOS
  • VMWare
Exposure to, and support of, cloud-based services:
  • Microsoft Office 365
  • Microsoft Azure/ Intune
Benefits package:
  • 25 days annual leave (plus additional days after 2, 5 & 10 years service)
  • Up to 5 days holiday purchase available
  • Private medical insurance (including dental & optical and travel insurance)
  • Health cashback scheme
  • Pension scheme
  • Life cover 4 x salary
  • Subsidised gym membership
  • Employee referral scheme
Role will be subject to a pre-employment screening process and will require Security Clearance.

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