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| Job Location | London |
| Education | Not Mentioned |
| Salary | £60,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A Client Service/Customer Relationship Manager is required for a leading player in the commercial HVAC world – a business that works with a blue-chip client list across the UK (2,000+ sites) that they service from their six office locations. Recent growthwithin the business has meant they are looking for someone who will be responsible for managing the service and maintenance contracts they have across central London, ensuring client service levels are maintained at a peak level and customer satisfaction isachieved (they have a 98% customer retention rate).You will manage a team of mobile engineers that are on client site delivering installations, remedial work, and maintenance – you will also manage the associated P&L keeping a keen eye on bottom-line figures and cost control. You will be adept at managing customerrelationships ensuring contract renewals are consistent and remedial works are delivered in a timely manner with a high level of quality. You will be a driven and perceptive Service Manager or Operations Manager who has a track record of people management,strong leadership, and a canny hand at managing P&L.The business is unusual in their industry in that they have built the company on an employee ownership model, where every single employee (over 140) contributes to the growth and evolution of the company and is rewarded accordingly. They empower every employeeto be a key factor in the company’s success – striving for excellence and pursuing continuous improvement both internally and externally with their customers.Client Service/Customer Relationship Manager Responsibilities/Skills required: