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Concierge

Hyperion Partners Ltd
Job LocationLondon
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the Role:Hyperion Partners is pleased to be recruiting on behalf of our esteemed client, a premier Build to Rent provider, for an enthusiastic and customer-focused Concierge. This vital role is based in London and involves delivering exceptional service to residents,ensuring a welcoming and secure environment.Key Responsibilities:

  • Serve as the first point of contact for residents and visitors, providing a warm and professional welcome.
  • Assist residents with various inquiries and requests, including maintenance issues, deliveries, and local information.
  • Maintain security by monitoring access to the building, conducting regular patrols, and ensuring compliance with security procedures.
  • Coordinate with the property management team to ensure the smooth operation of the building and communal areas.
  • Handle incoming calls, emails, and correspondence efficiently and professionally.
  • Manage the booking and use of communal facilities, such as meeting rooms and lounges.
  • Oversee the management and distribution of keys and access cards.
  • Maintain accurate records of incidents, maintenance requests, and other relevant activities.
  • Ensure the lobby and communal areas are clean, tidy, and presentable at all times.
  • Foster a sense of community among residents by organizing and promoting social events and activities.
Qualifications and Experience:
  • Previous experience in a concierge, hospitality, or customer service role is highly desirable.
  • Excellent communication and interpersonal skills, with a strong customer service orientation.
  • Professional appearance and demeanor, with the ability to remain calm and composed under pressure.
  • Strong organizational skills and attention to detail.
  • Basic knowledge of building security and safety procedures.
  • Proficiency in using computer systems and handling administrative tasks.
  • A proactive and positive attitude, with the ability to solve problems effectively.
  • Flexibility to work shifts, including evenings, weekends, and holidays.

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