Global Head of Application Reliability Operations

Job Description

What you will be responsible for We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, applicationsupport, ITSM function and ensuring optimal functionality, security, and scalability. You will collaborate with cross-functional teams, implement best practices, and drive continuous improvement initiatives to support our business objectives and deliver exceptionalIT services worldwide. The role will consist of the following responsibilities

• Develop a vision, strategy and operating model for all processes and functions that are integral to the support of platforms for State Street clients, in particular focusing on high availability for State Street Critical Business Services.
• Extensive proven IT leadership experience with a track record of managing the delivery of complex, multi-faceted technology initiatives to comply with regulatory requirements and significantly reduce risk.
• Experience in delivering proven efficiency gains through automation and orchestration. Continual Service Improvement experience required in order to manage large scale programs. Service Now, CMDB experience needed in order to drive ticket, alert reductionefforts across regions and business lines.
• Broad-based support experience focused in a business facing role with the ability to establish and sustain effective, professional relationships with product and business managers; work closely with business partners in order to understand business driversand market requirements.
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally.
• Candidate must be able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies.
• Oversee the Application Reliability Operations teams for the following functional areas driving the SRE mindset into the ARO organization partnering with Engineering, Security, and infrastructure to build, deploy, maintain, support, and monitor a complexnative and cloud-based application set
  • Global Markets
  • Investment Servicing and Global Delivery
  • Middle Office
  • Corporate Systems
  • Horizontal Level 1 Support
• Ability to drive multiple application support teams at a corporate scale to support over 1500 applications that service the most critical business processes across State Street.
• Oversee the banks infrastructure operations as it modernizes and moves to the cloud having operational knowledge and experience inclusive of mainframe, network, midrange and distributed technologies
• ITSM experience and a deep knowledge of Service Management is necessary along with ITIL 4 certification. Global role will be managing teams who will need to adapt and adhere to bank-wide Service policies as well as support the development of new proceduresfor
  • Incident and crisis management
  • Change Management
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Event Management
  • Recovery Management
  • Capacity Management
• Experience supporting cyber security applications along with working knowledge of vulnerability management and patch management operations
• Manage and direct regular budget activities and financial performance targets.
• Lead the performance management process that measures and evaluates progress against goals.
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies.
• Actively promote our Diversity, Equity and Inclusion goals throughout the organization

Education & Preferred Qualifications

• Technical Bachelors degree
• 20+ years of financial services experience with a large financial services firm or advisory/consulting firm
• Hands-on real world global support experience needed.
• Development and IT Asset Management experience is a plus.
• Applicable ITIL Certification and knowledge of SRE practices needed.

What we value

• Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
• Strong written and verbal communications.
• Excellent stakeholder and client management
• Strong organizational and attention to details skills.
• Must be deadline oriented with the ability to provide technical expertise to resolve daily problems.

Are you the right candidate Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we dont necessarily need you to fulfil all of them when applying. If you like changeand innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. Were driving the companys digital transformation and expanding business capabilities usingindustry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. Were looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generationfinancial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, were making our mark on the financial services industry. For more than two centuries,weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment.