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Operations Manager - Flexible Workspaces

PMR
Job LocationLondon
EducationNot Mentioned
Salary£45,000 - £50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Operations ManagerFlexible Workspace. Coworking. Serviced Office. Managed Office.

  • Salary: £45,000 to £50,000 plus up to 10% bonus
  • Location: City of London
  • Start Date: ASAP
  • Responsible to: Company Founder
  • Responsible for: The operation and management of flexible workspace properties and the on-going positive experience of existing members
Job Purpose:This is a unique opportunity to use your experience in the flexible workspace sector to take charge of the operational success of the business, with no middle-management to slow you down or stall your career growth.Youll work directly with the business Founder to make company-wide decisions, impacting business growth and success. Our client have a portfolio of 3 excellent centres and will be continuing to grow over the next few years.Youll take responsibility for all aspects of the running of our clients locations and the delivery of a first-class service to members. The Operations Manager will also be heavily involved in the improvement of processes as well as future expansion of thebusiness.Main Duties and Responsibilities:
  • Responsibility for the operational management of all locations
  • Responsible for overseeing and managing the full member experience from check in to check out
  • Development of on-boarding process for new members
  • Management of Help Desk and members area
  • Management of member access to all workspaces
  • Creation of new operational processes and improvement of existing processes to maximise efficiency and smooth running of spaces
  • Building and maintaining effective relationships with building staff and contractors
  • Management of contractors to ensure works within the space are completed on time and within budget
  • Liaising with suppliers of services, consumables, etc
  • Involvement in expansion planning, design, and build of future spaces
  • Creation and execution of social and networking events for members
  • To undertake any other duties of a similar level and responsibility as may be required from time to time.
Person Specification:Knowledge and Experience:
  • Previous experience within the serviced office sector would be highly advantageous
  • Experience of working with contractors would be beneficial
  • Experience of delivering projects on time and within budget
  • Proven track record of training individuals and people management
Skills and Abilities:
  • Ability to self-motivate and work autonomously
  • Proven leadership skills
  • Excellent organisational and prioritisation skills
  • Excellent communication skills
  • Good IT skills
  • Ability to deal with clients and colleagues in a professional manner
  • Ability to work under pressure and to deadlines
  • Ability to deal with a varied workload
  • Numerate
  • Good sense of humour and positive approach to life is essential
Circumstances:
  • Happy to travel between multiple locations throughout the course of an average working day
  • More important than specific skills and experience is a willingness to get stuck in and work professionally at all levels. This could be participating in meetings at a board level, getting hands-on when dealing with an emergency such as a flooded office,or creating and directing operational processes in future buildings.
Required skills
  • Operations
  • Serviced Office
  • Coworking
  • Community Manager
  • Business Centre Manager
  • Flexible Workspace

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