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Production Support Head, Global Markets

Appcastenterprise
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Join us as a Production Support Head, Global Markets

  • Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
  • The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
  • Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity
What youll doYou’re joining a team that’s passionate about building on the foundations of our ‘one-bank’ approach to deliver simple, safe and secure solutions for NatWest Markets, enabling our people, clients and businesses to thrive.As the Head of Markets Production Support, you’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests. You’ll be managing thetechnology response to production incidents including stakeholder engagement across trading and sales desk heads, driving improved resolution through early detection and monitoring. You’ll continuously improve the production environment and support team, drivingthe reduction of toil, increased automation and capacity planning. Alongside this you’ll deliver a robust application management and support service.You’ll also be:
  • Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
  • Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
  • Collaborating with and influencing colleagues, stakeholders and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business
  • Leading initiatives in one or more areas of specialist knowledge, across technology as part of a technology or bank-wide programme
  • Ensuring safe production change, defining processes of deployment in close conjunction with development leads
  • Driving post incident reviews, while promoting a culture of learning and sharing best practice
The skills youll needWe’re looking for a leader with knowledge of production management methodologies and tools along with significant stakeholder management skills. You’ll also have previous experience in planning and resource management.You’ll also demonstrate
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes, to drive up customer service within an IT environment
  • An understanding of operational principles
  • A broad and deep understanding of the F2B processes relevant to a global markets business, with a specific focus on Fixed Income and FX products
  • Successful track record, leading a global team of significant size
  • A passion for metrics and measurement to show improvement of processes through observable data
  • Proven ability to identify and implement training needs
  • Excellent leadership, communication and influencing skills

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