Retail Demised Manager - Finsbury Circus House, London

Job Description

Purpose of the RolePromotion and delivery of bespoke FM services contracts for clients within retail units, covering all aspects of FM service delivery and contractor management for service lines including Cleaning, Security, M&E and H&S.Key ResponsibilitiesBusiness Development

• Lead and strategize the business development of the Demised services line across the Savills retail portfolio nationwide.
• Identify and pursue new business opportunities to drive growth and revenue.
• Build relationships with centre management teams, leading working groups, meetings and other initiatives in order to promote and support the roll out of Demised services to centres.
• Build and maintain relationships with key clients, partners, and stakeholders.
• Develop and implement strategic plans to expand presence and reach.
• Conduct market research and analysis to identify trends, opportunities, and threats.
• Collaborate with internal teams to develop innovative products or services that meet customer needs.
• Analyse industry trends, competitive landscape, and market dynamics to inform strategic decision-making.
• Develop and implement retail business plans that outline the teams goals, objectives, and strategies.
• Monitor and analyse key performance indicators to track progress against business goals.
• Identify areas for improvement and develop action plans to address challenges or capitalise on opportunities.

Facilities Management

• Manage a portfolio of Demised services contracts and handing over established contracts when resource is available within the centre management teams.
• Manage full contractual processes including drafting new contracts and processing variations and renewals.
• Process and arrange ad hoc works, liaising with clients and contractors to facilitate additional works.
• Ensure that Datastation Health & Safety system is up to date and complete at all times.
• Ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
• Prepare each client for risk assessments maintaining a minimum compliance rating of 85%.
• Ensure that a full set of risk assessments is held at each client and on Datastation and action plans are implemented, diligently and competently at all times.
• Ensure that quarterly checklists are completed and uploaded on to Datastation, within the appropriate time scales
• Inspect all client floors on frequency specified by the FMA.
• Ensure high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within client contracts.
• Visit each client on a quarterly basis or as often as the management contract dictates and report / resolve any issues.
• In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend client floor as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution.
• Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the Director, DemisedServices
• Monitor client expenditure and ensure that invoices are approved in a timely manner via Proactis / Elogbooks.
• Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
• Provide absence coverage for other Demised Services Managers.
• Production and co-ordination of information, in line with Savills and client requirements.

Skills, Knowledge and Experience

• Previous Facilities Manager experience.
• Previous experience of developing good relationships with clients and other tenants.
• Previous experience with business development / leading a service line.
• Knowledge and/ or experience managing services to an agreed budget.
• Excellent organisational and time management skills and able to meet tight deadlines.
• Self-motivated and able to work on own initiative without ongoing direct supervision.
• Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels.
• Working knowledge of current Health & Safety legislation.
• Willingness to adopt a flexible approach to working patterns.
• Operational experience at supervisory / managerial level within the commercial sector.
• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• IOSH / NEBOSH
• Budgetary Experience.

Working Hours - 37.5Please see our Benefits Booklet for more information.