Senior Associate - Trading Services Membership

Job Description

The Membership Team is responsible for supporting customer access to the trading services of London Stock Exchange and Turquoise. Our aim is to facilitate customers trading activity with LSEGs equities trading venues in as efficient a way as possible,delivering a superior service to customers. The jobholder will join the team in London managing new member applications and changes to trading access. The role requires extensive engagement with clients and other stakeholders to support customer timelinesand the delivery of new liquidity. Role Responsibilities

• Acting as subject matter expert, advise customers and colleagues on requirements for membership and accessing LSE trading services
• Working closely with Business Development Team, support applicants in becoming member firms of the London Stock Exchange and Turquoise venues and making changes to their membership profiles
• Manage support for member firms and new membership applicants, ensuring that any issues that arise with profile changes and membership applications are quickly and professionally resolved and/or escalated
• Collaborate with internal colleagues and external stakeholders (e.g. central counterparties, clearing and settlement providers) to ensure the timely implementation of member firm changes and new member admissions.
• Manage completion of Know-your-client checks, in line with agreed due diligence and anti-money laundering procedures; review colleague assessments and recommendations for membership
• Maintain metrics relating to the membership process and support Head of Membership with reporting on business performance
• Identify and support changes to procedures to improve customer experience and ensure data integrity; maintain and update procedure and control documentation where required
• Identify where LSEG has a product(s) which can meet genuine client need and pass leads to Sales and Product teams
• Represent membership team in new initiatives and projects, identifying impacts to membership and related systems

Key Behaviours

• Strong verbal communicator, both in person and over the telephone
• Able to build good working relationships with member firms and applicants, managing client expectations and maintaining regular contact to keep them informed
• Proactively looks for and suggests ways to improve products, processes or procedures resulting in product/process/procedure improvements
• Develop team by providing timely and honest feedback about performance
• Sets high standards of conduct for the team; willingly puts in the effort to ensure activities completed on time and to the quality required, despite any setbacks.
• Shares information and expertise across team and other teams; brings people together to deliver best results for member firms
• High level of accuracy and attention to detail, particularly important when setting-up new trading participants
• Analyses issues to identify the most realistic and pragmatic solutions
• Solutions demonstrate an understanding of the external environment e.g. legal / regulatory framework, competitor offerings etc.
• Written communications are well structured, persuasive, concise and based on fact
• Updates colleagues / clients / stakeholders on progress and makes them aware of issues that impact them
• Prioritises activities / projects according to business need
• Takes ownership and accountability for their own tasks and those of the team
• Updates knowledge / skills quickly
• Always follows up and delivers on agreed action points

Candidate Profile

• Graduate or of graduate calibre
• Relevant professional experience in financial markets and trading products;
• Strong communicator with a genuine desire to find solutions which facilitate client business
• Confident representing the company with clients and prospective clients
• Understanding of KYC and AML checks would be beneficial

ABOUT US:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensiveexperience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. Its how weve contributed to supporting the financial stability and growth ofcommunities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursuetheir ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEGs ticker symbol is LSEG. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be partof a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainableeconomic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status,pregnancy or disability, or any other basis protect