Sophis Solutions Support Analyst

Job Description

The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnightrisk calculation systems and the business systems used by control and support departments.Client DetailsThis client is a global financial services platformDescriptionThis role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-tradeapplications. This includes:

• Trade Capture Systems: These systems record and track all trade transactions.
• Market Data Systems: These systems provide real-time and historical market data.
• Settlement and Clearing Systems: These systems handle the finalization of trades and the transfer of funds.
• Associated Client Applications: These are the applications used by clients to interact with the trading systems.
• Overnight Risk Calculation Systems: These systems calculate and manage risk exposure during overnight trading hours.
• Business Systems for Control and Support Departments: These systems support the internal control and administrative functions of the organization

Overall Responsibilities

• Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base.
• Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading.
• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within the technology department.
• Complete monthly transactional and volume reporting across all systems.

ProfileCompetencies, Skills and Experience:

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
• Must be able to work under demanding conditions with a calm demeanour
• In depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading.
• Experience gained in a financial services background, ideally finance
• Ability to work as part of a team in an environment with changing expectations
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• Process-driven and systematic mindset
• Experience with ITIL and change management processes
• Excellent documentation, communication, and organizational skills
• Ability to build strong relationships with Application Development teams and business sponsors
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
• Experience in exchange and vendor management
• Knowledge of server-side infrastructure and admin tools
• Ability to work shifts patterns (if required)
• Good to have knowledge of Fix Messaging protocol, including support experience
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
• Experience in technical onboarding of new APIs and systems
• Prior experience in a support role, liaising directly with clients in a technical capacity
• Excellent verbal and written communication skills

Job OfferThis role is offering:

• Up to £80,000 per annum
• A Discretionary Bonus is offered
• Hybrid working - 2 days on site
• Private medical & other benefits
• Opportunity to upskill and develop long term in a fast paced and growing organisation

Required skills

• ITIL
• Linux
• Oracle
• SQL
• Windows Server
• MongoDB
• Powershell
• Sophis
• python
• Application support
• NOSQL