Underwriting Service Team Leader

Job Description

Primary DetailsTime Type: Full time Worker Type: Employee Underwriting Service Team Leader London The opportunity We currently have a new vacancy for a Service Team Leader to join our Marine and Energy team in London. This is an excellent opportunity to join us at an exciting time; were modernising the business and have some real momentum going. This role will be keyto achieving success in the Underwriting space. Your new role

• Complete performance and development reviews with your team of Underwriting Assistants, ensuring objectives are aligned to business requirements, and that we facilitate building skills and talent.
• Proactively manage resource and coordinate, monitor and review workflow to meet all SLAs and compliance requirements.
• Monitor and review the teams activities and SLA achievement through relevant KPIs. Lead and embed change projects and initiatives, working in partnership with underwriting, operations, IT and change to strive for operational excellence.
• Complete monthly audit/quality checks to ensure underwriting standards and operational processes are met and adhered to.
• Ensure the team complies with all legal and regulatory requirements to meet internal and external obligations .
• Assess, evaluate, and develop recommendations to improve processes, procedures, and structure to improve efficiencies and effectiveness of the area. Collaborating to encourage diverse and inclusive thinking from team members and stakeholders.
• Understand customer needs and work towards delivery against these, managing expectations .
• Train and develop team on technical underwriting processes and procedures to ensure consistency of practice and standards .

About you

• An understanding of class specific underwriting and reinsurance knowledge.

• Knowledge to legal and regulatory requirements (specific reference to FSA/Lloyds regulation) .
• Intermediate level understanding of Word, Excel, and other relevant software packages .
• In depth knowledge of underwriting admin processes and procedures .
• Strong interpersonal skills with a clear focus on aspirational leadership .
• Good negotiating and influencing stakeholder skills .
• Strong/established customer/broker relationships .
• A high level of numeracy and literacy with focus on attention to detail .
• The ability to analyse data and use for decision making .

Why QBE At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, thats why we have created At My Best ". Its our connection, our way of showing we have your back. We understand that one size doesnt fit all and that priorities can changedepending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBEDNA - because we know its not just what we do that matters, its how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverseworkforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want to attractand retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/) . Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response" " Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & SustainabilityAt QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future . Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainableand resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBEs sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winningimpact investment initiative s4Good, please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 1 3 ,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are do