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Customer Service Team Leader

Search
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Location: Manchester, UKSalary: Up to £28,000 per annum + BonusesCompany: Leading Packaging Solutions ProviderHours: Monday - Friday - 9:00am - 5:00pmAbout Us: Join our dynamic and innovative packaging company in Manchester, where we pride ourselves on delivering top-notch service and high-quality packaging solutions to our clients. We are looking for a dedicated and experienced CustomerService Team Leader to manage our key accounts and lead our customer service team to new heights here in Manchester.Role Overview: As a Customer Service Team Leader, you will play a crucial role in ensuring our clients receive exceptional service. You will be responsible for managing a team of customer service representatives, handling key client accounts,and driving team performance to meet and exceed KPIs. This is a fantastic opportunity for a motivated individual to take their career to the next level in a supportive and rewarding environment.Key Responsibilities:

  • Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service.
  • Oversee the handling of key client accounts, ensuring their needs are met and any issues are resolved promptly and effectively.
  • Monitor and report on team performance, setting targets and KPIs to drive continuous improvement.
  • Foster a positive and collaborative team culture, promoting high levels of engagement and morale.
  • Liaise with other departments to ensure seamless service delivery and operational efficiency.
  • Conduct regular training sessions to develop team skills and knowledge.
  • Implement and maintain customer service policies and procedures to enhance client satisfaction.
Requirements:
  • Proven experience in a customer service leadership role, preferably within the packaging or manufacturing industry.
  • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and team members.
  • Excellent problem-solving abilities and a proactive approach to managing client issues.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Strong organisational skills and attention to detail.
  • Proficiency in using customer service software and Microsoft Office applications.
What We Offer:
  • Competitive salary up to £28,000 per annum.
  • Performance-based bonuses for achieving KPIs.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Comprehensive training and ongoing support.
Join us and be a part of a team that values excellence, innovation, and customer satisfaction.[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.Required skills
  • Customer Service

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