Helpdesk Field Support

Job Location	Middlesex
Education	Not Mentioned
Salary	£30,000 - £35,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Harrow Area£30,000 - £35,000 Plus Pension, 28 days holiday, a generous fuel allowance + full training + ongoing career support + 37.5 hour weekHybrid role within various sites local to your area 3-4 days a week, home based 1-2 days a week.A leading managed IT service provider requires Helpdesk engineers to support IT with their partners in the outskirts of London.You will be aiding in the running of the day-to-day helpdesk onsite and providing first—and second-line support while covering a small local area of clientsYour responsibilities will include,

Working through a service desk and resolving 1st-2nd line support calls and ensuring all calls are followed through logically, methodically and escalating when necessary.
Supporting and maintaining the infrastructure within the clients to ensure maximum uptime troubleshooting within a predominantly Microsoft environment
Be able to find solutions to common IT/ Network problems
You will manage your own day-to-day workload

Our Requirements

Experience in supporting IT in a controlled environment
Two or more years’ experience managing Network infrastructure/ Service Desk.

Benefits

Career development and advancement opportunities.
Microsoft Training Vouchers
Training and learning environment

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