Customer Service Trainer

Job Description

Role: Customer Service Training Team SupervisorDescription:We are looking for a passionate and committed Team Training Supervisor to join one of our largest financial services clients in their Customer Service Department. The role will suit someone who is ambitious and willing to embrace new challenges and lovelearning in a fast pace and challenging environment.You will be facilitating the training of the new members of staff who will be coming into the borrowing department. New members of staff go through a 3-week initial classroom-based training before heading onto the department floor where they go into livecalls assisted training. It would be your job to facilitate this and take them through the company induction, curriculum/modules and learn the best practices for great customer service. The Customer Service Representatives will be taking only inbound callsregarding queries on borrowing products such as loans and overdrafts etc. Additionally, helping with the upskilling of current employees when required. Due to the nature of the department, there will also be a requirement to take new starts through customersexperience financial difficulty and speaking to difficult customers.Skills• Experience running/training a team. Team size can range from 3-8.• Experience training in a contact/call centre environment.• Experience in a financial services environment would be optimal but not required.• Experience leading, motivating, praising, and encouraging colleagues through open and honest communication.• Good presentation and communication skills (Experience running sessions/ hosting presentation)• Experience working within a dynamic, fast paced environment is preferable.Other details• Based in North Shields, Silverlink. You will be required to be in the office full time. (Cobalt Business Park)• Call centre is Open 7 days a week, however this role is 9-5 Monday-Friday• 37 ½ hour week• Bank holidays/public holidays off.• Position is paid on an hourly basis• 2 roles- one at a more senior level, one slightly more juniorPlease note this position is 6 months initial contract, with a high likelihood of turning permanent after the initial term.Job Title: Customer Service TrainerLocation: Newcastle upon Tyne, UKJob Type: ContractTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and EmploymentBusinesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are AllegisGroup brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://en-gb/privacy-notices.We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in theAllegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://en-gb/privacy-notices fordetails on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth,before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.