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Job Location | Newcastle Upon Tyne |
Education | Not Mentioned |
Salary | £35,000 - £38,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
THE OPPORTUNITYA leading transport organisation is looking to enhance their Technology function by adding a new position: IT Operations Analyst. This role will work closely with the ITSM Process Manager and will interact significantly with IT support service delivery. Therole is based at their Newcastle headquarters, with a standard work schedule of Monday to Friday, including four days in the office and one day working from home.Salary: £35,000 - £38,000Location: Newcastle, City CentreHybrid: 4 days in office,1 from home.Working Hours: Standard Office Hours, Monday - FridayThe position is ideal for individuals with a background in Service Desk Lead, Change Management, or Problem Management, who are eager to focus on process improvement and possess strong stakeholder management skills.THE ROLEAs an IT Operations Analyst, you will play a pivotal role in managing and improving IT processes within the organisation. Key responsibilities include: