Customer Operations Coordinator - Temporary to Permanent

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Job Location	Nuneaton
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, full-time

Job Description

Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a temporary to permanent basis. This is an exciting opportunity to join a company with a household name and some incredible benefits.Duties will include: Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company Demonstrate and promote teamwork, always acting in unity with our corporate vision and values Receive, validate and process customer sales orders within agreed timescales Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels Work with team members to ensure that all administration tasks are completedWhos right for the role Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential The ability to set up spreadsheets and manipulate data are also essential Advanced level IT skills in MS Excel and MS Word are a must The ideal candidate must demonstrate excellent organisation and time management skillsWhats in it for you Attractive workplace pension scheme Happy to talk flexible working Free, onsite parking Discounted branded products Subsidised staff restaurant 25 Holidays + 8 bank holidays pro rata Discounted rates at Nuffield Health My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providersRequired skills

Analyst
Customer Service
Logistics
Excel

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