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Customer Service Agent - Entry Level

Job LocationPeterborough
EducationNot Mentioned
Salary£24,808 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AgentPeterborough£24,808***Full in-depth training is provided for this position***We are recruiting for Customer Service professionals to work for a well-known, established insurance company!The RoleYour day-to-day role will be taking inbound calls dealing with both new and existing customers. This can range from a new customer who may want a quote for their car insurance, they may have done a quote online but want to go through it over the phone, upto an existing customer who may want to make a change/renew a current policy or ask you a questions regarding their policy.Duties:

  • Deliver an exceptional Customer experience taking ownership of any past, current or future questions the Customers may have.
  • Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
  • Ability to modify communication style to build relationships and loyalty with Customers.
  • Be attentive, objective, patient & empathetic when speaking to customers.
  • General Admin
About You:
  • Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality
  • Good communication skills
  • Good IT and keyboard skills.
  • Ability to work in a fast-paced environment.
What we offer in return:
  • 33 days annual leave (inclusive of bank holidays)
  • Hybrid working split 50% on-site and 50% at home (after training)
  • Variety of shift patterns to choose from
  • Monthly Prize Draw including incredible prizes
  • On-site Canteen
  • Opportunity for a yearly bonus
  • Life Assurance 4x annual salary
  • Flexible benefits scheme including much more which becomes available after joining
Hours:Shifted between 8am - 8:30pm Monday to Friday, 8am - 6pm Saturday and 9am - 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays.

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